PHS Autohaus Hiring! Full Time Service Assistant, Body - Paint in Selangor - Ricebowl

KEY DUTIES AND RESPONSIBILITIES

Customer Service and Communication

• Greet customers and assist with basic body and paint service enquiries.
• Assist the Service Advisor in communicating repair progress and appointment schedules to customers
• Maintain professional and courteous communication with customers at all times.
• Direct customer concerns or complaints to the Service Advisor or Head of Aftersales when necessary.

Administrative Support and Job Order Management

• Assist in preparing repair estimates, quotations, job orders, and invoices.
• Ensure customer information and repair documents are complete and accurately recorded.
• Process customer approvals and maintain proper filing of all service documentation.
• Update repair status and customer information in the dealership management system.

Repair Coordination

• Coordinate repair schedules with technicians and body shop personnel.
• Monitor job progress and follow up on pending repairs to support timely completion.
• Assist in preparing vehicles and documentation for customer delivery.

Insurance and Warranty Support

• Assist in preparing insurance claim documentation.
• Coordinate with insurance representatives for required documents and repair approvals.
• Maintain proper filing of insurance and warranty-related records.

Administrative Support and Record Keeping

• Maintain accurate records of customer interactions, service requests, job orders, and repair documentation.
• Ensure all paperwork is completed accurately and submitted on time.
• Assist in maintaining an organised filing system for departmental records.
• Prepare daily, weekly, and monthly reports as required.

WORK EXPERIENCE AND COMPETENCIES REQUIREMENTS

Education and Certification

• Minimum SPM or equivalent.
• Certificate or Diploma in Business Administration, Automotive, or Customer Service is an advantage.

Experience

• Experience in automotive administration, customer service, or body and paint operations will be an added advantage.
• Familiarity with dealership operations and documentation is preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Service centre and body shop environment.
• Ability to move between office and workshop areas as required.
• Ability to perform general administrative duties and document handling.

Work Location: In person