MEDICMESIR Hiring! Full Time CHIEF OPERATING OFFICER in Selangor, Earn up to MYR 7,000 - Ricebowl

Position Title

Chief Operating Officer (COO)

Company: MedicMesir (M) Sdn. Bhd.
Department: Executive Management
Reports To: Chief Executive Officer (CEO)

Position Summary

The Chief Operating Officer (COO) is responsible for leading the day-to-day operations of MedicMesir and ensuring that all departments operate efficiently, professionally, and in alignment with the company's strategic objectives.

The COO will translate the CEO's vision into operational execution, ensuring exceptional student experience from enquiry until graduation. The role oversees admissions, student services, finance coordination, marketing operations, HR, compliance, CRM performance, digital transformation, and organisational growth.

The COO serves as the second-in-command of the organisation and is accountable for operational excellence, profitability, customer satisfaction, and continuous improvement.

Key Responsibilities1. Strategic Leadership

• Execute the strategic direction established by the CEO.
• Develop annual operational plans and departmental KPIs.
• Lead expansion into new universities, programmes and international partnerships.
• Drive organisational growth and operational scalability.
• Represent MedicMesir in meetings with universities, government agencies and strategic partners when delegated.

2. Student Recruitment & Admissions

Oversee the complete admission journey including:

• Lead Management
• Student Counselling
• Application Processing
• Offer Letter Management
• Visa Documentation
• Departure Preparation
• Arrival Coordination in Egypt
• Student Welfare

Ensure every student receives excellent service from first enquiry until graduation.

3. Operations Management

Manage the daily operations of:

• Student Admissions
• Student Affairs
• Marketing Department
• Digital Marketing
• CRM Operations
• AI Chat Operations
• Finance Administration
• Human Resources
• Documentation Team
• University Liaison Team
• Customer Service

Develop SOPs for every department.

Implement continuous process improvement to reduce errors and increase efficiency.

4. Sales Performance

Responsible for achieving company sales targets.

Monitor:

• Daily Leads
• Conversion Rate
• Cost Per Lead
• Cost Per Acquisition
• Monthly Enrolment
• Revenue
• Collection Rate

Conduct weekly Sales Performance Review.

Coach Student Counsellors to improve closing ratios.

5. CRM & AI Operations

Ensure effective implementation of:

• CRM System
• AI Student Counsellor
• WhatsApp AI
• Marketing Automation
• Lead Nurturing
• Sales Dashboard

Monitor:

• Response Time
• Lead Follow-up
• Lost Leads
• Pipeline Management

6. Marketing Operations

Work closely with the Marketing Department to ensure:

• Daily TikTok Live
• Social Media Campaigns
• Open Day Events
• School Visits
• Corporate Presentations
• Digital Advertising
• Brand Awareness

Review marketing ROI monthly.

7. Student Experience

Ensure high-quality service across the entire student journey.

Monitor:

• Parent Satisfaction
• Student Satisfaction
• Complaint Resolution
• Response Time
• Documentation Accuracy
• University Communication

Target:

• Student Satisfaction Score >95%

8. Human Resource Management

Lead all department heads.

Responsible for:

• Recruitment
• Performance Evaluation
• KPI Monitoring
• Training & Development
• Staff Coaching
• Succession Planning
• Employee Engagement

Create a high-performance culture.

9. Financial Management

Work with the Finance Department to monitor:

• Revenue
• Expenses
• Profitability
• Cash Flow
• Budget Performance
• Collection

Review monthly management accounts.

Recommend operational cost improvements.

10. Compliance & Governance

Ensure compliance with:

• Malaysian regulations
• Egyptian university requirements
• Immigration procedures
• Student documentation
• Company SOPs
• Personal Data Protection requirements

Maintain operational risk register.

11. Partnership Management

Manage relationships with:

• Universities in Egypt
• Malaysian Government Agencies
• MARA
• Sponsors
• Hospitals
• Strategic Partners

Maintain long-term collaboration.

12. Innovation & Digital Transformation

Lead continuous improvement through:

• AI Implementation
• Automation
• Dashboard Reporting
• Digital Documentation
• Online Registration
• Data Analytics

Promote innovation across the organisation.

Key Performance Indicators (KPIs)Business Growth

• Annual Student Enrolment Target
• Revenue Growth
• Profit Margin
• Collection Rate

Sales

• Monthly Enrolment Achievement
• Conversion Rate
• Lead Response Time
• Cost Per Acquisition

Operations

• Offer Letter Processing Time
• Visa Processing Accuracy
• Student Documentation Accuracy
• SOP Compliance

Student Experience

• Student Satisfaction >95%
• Parent Satisfaction >95%
• Complaint Resolution within 48 hours

Human Resources

• Staff Retention
• Employee Engagement
• KPI Achievement
• Training Completion

Digital

• CRM Adoption Rate
• AI Utilisation
• Dashboard Accuracy
• Automation Implementation

Authority

The COO has authority to:

• Approve operational expenditure within approved limits.
• Recruit operational staff within the approved manpower plan.
• Implement operational policies.
• Assign departmental KPIs.
• Recommend organisational restructuring.
• Negotiate operational agreements with approval from the CEO where required.

Qualifications

• Bachelor's Degree in Business Administration, Management, Marketing or related field.
• MBA or Master's Degree is an advantage.
• Minimum 10 years' senior management experience.
• Experience leading multi-department organisations.
• Experience in higher education, international student recruitment, healthcare or service industries is highly preferred.
• Strong financial and commercial acumen.
• Proven experience in digital transformation and CRM implementation.
• Excellent leadership, negotiation and communication skills.

Core Competencies

• Strategic Thinking
• Operational Excellence
• Leadership
• Change Management
• Financial Management
• Business Development
• Digital Transformation
• Project Management
• Decision Making
• Negotiation
• Risk Management
• Customer Experience
• Data-Driven Management
• People Development

Success Profile

An outstanding COO at MedicMesir will:

• Build a scalable organisation capable of serving thousands of students annually.
• Ensure seamless operations from enquiry to graduation.
• Develop strong department leaders.
• Deliver sustainable revenue growth.
• Maintain exceptional service quality.
• Drive innovation through AI and digital systems.
• Build MedicMesir into the leading international medical education consultancy in Southeast Asia.

Pay: RM5,000.00 - RM7,000.00 per month

Work Location: In person