TechDevs Hiring! Full Time Software Support in , Earn up to MYR 3,500 - Ricebowl

About this role 

As a Software Support, your main responsibility will be to provide technical support and assistance for Software Customization, Implementation, and Custom Module-related tasks, ensuring seamless system functionality. You will be working closely with clients, ensuring smooth system functionality and user satisfaction. 

Key Responsibilities 

• Monitor, diagnose, server troubleshooting, setup and installation. 
• Identifying fixes for reported issues by business team/users in production. 
• Providing technical support solutions via remote-access systems and/or on-site (whenever required) that meet the needs of the user. 
• Collaborate with Project Manager, and developer team/cross-functional team to escalate and resolve critical issues in a timely manner based on severities. 
• Understand support standard protocol to manage customer expectations (considering quality, reliability, performance and security). 
• Prepare report and provide following tasks summary upon request from superior. 

Salary Package

• Basic Salary
• Fixed Allowance
• Performance Based Incentive
• Annual Increment (Performance Review)
• Year End Bonus
• Final package based on interview performance, qualification & experience

Benefits and Perks

• Flexible Working Environment (Flexible Working Hours / Work-Life Balance)
• Competitive Salary Package
• Nearby Public Transportation (Walking Distance)
• Medical Allowance
• Statutory Contributions (EPF, SOCSO & EIS)
• Annual Leave and Sick Leave
• Team Building Allowance for Company Activities
• Smart Casual Dress Code

- Yearly Increment & Performance Bonus - Company Trip - Team Bonding - Flexible Working Environment (Flexible Working Hours/Work-Life Balance) - Nearby Public Transportation (Walking Distance) - Casual Wear