Respond.io Hiring! Full Time Talent Acquisition Partner in Federal Territory - Ricebowl

Talent Acquisition Executive

Kuala Lumpur · Full-time · Human Resource

About *************

Founded in Hong Kong in early 2017, ************* is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, ************* enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At *************, we move fast, work smart, and always keep our customers at the heart of what we do. Here's what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We're a team!

We're looking for a Talent Scout, not a Talent Coordinator.

At *************, the people we hire define what we become. That's why this role isn't about filling seats — it's about finding the right people, across multiple roles and regions. You'll be the one hiring managers trust, candidates remember, and the team feels.

If you take recruiting personally — this role was built for you.

What You're Here to Do

Your job: get the right people in the right seats, fast — and as a mid-senior partner, go beyond filling roles to shape how we plan, attract, and assess talent across the company.

• Hunt for talent — don't wait for applications. Source proactively on LinkedIn and beyond, and always have strong candidates in sight
• Filter with precision — assess candidates for skill, mindset, and cultural fit; use AI tools to sharpen your judgment, not replace it
• Own the full cycle — first contact to signed offer, you drive it. No handoffs, no gaps
• Be a true partner to hiring managers — understand what they actually need, align on expectations, push back when needed, and coach them on how to interview and assess candidates well
• Advise on workforce planning — partner with leadership and HODs to forecast hiring needs and shape headcount planning ahead of demand
• Partner with HODs on talent strategy — act as a strategic advisor on how each team builds and scales, not just a role-filler
• Strengthen our employer brand — contribute to how ************* shows up to candidates and in the market
• Run a tight process — coordinate interviews, collect feedback, drive decisions, and never leave a candidate in the dark
• Shape the candidate & employee experience — own the experience end-to-end, from first touch to a great start
• Make data-driven decisions — track what's working, cut what isn't, and use hiring data and insights to drive smarter decisions over time

What Success Looks Like

• Roles filled with the right people — on skill, mindset, and culture
• Hiring managers who trust your judgment and come to you before a role is even open
• A faster, sharper process than what existed before you
• Leadership and HODs rely on you for workforce planning and talent strategy, not just execution

You'll Thrive Here If...

• You treat sourcing like a sport — you're competitive about finding great people
• You can hold more than 5 open roles in your head and not drop a single ball
• You give direct feedback, take direct feedback, and move forward
• You love using AI and tools to work smarter
• You stay organised and focused even when everything is moving fast

What You Bring

• 3+ years in Talent Acquisition or Recruitment at a mid-senior level, with a strong track record in tech / SaaS / scale-up environments
• Proven track record of proactive sourcing, especially via LinkedIn, including closing technical (Software Engineers, etc.) and hard-to-fill roles
• Experience managing hiring across multiple concurrent roles
• Experience advising on workforce planning and partnering with department heads (HODs) on talent strategy
• A strong communicator and coach — you can advise and level up hiring managers, not just update them, and influence senior stakeholders
• Familiarity with ATS platforms, sourcing tools, and AI-assisted workflows, and a data-driven approach to hiring decisions
• Exposure to employer branding and recruitment projects (e.g. workforce planning, salary benchmarking) is a strong plus
• Multi-region or international hiring experience is a bonus
• Fluent in English, written and verbal

What's in it for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a mental health allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.

We're building the team that builds the future of customer communication. Think you belong here? Let's talk.