Commerz Global Service Solutions Hiring! Full Time Data Backup - Restore Administrator (Senior Specialist) in Selangor - Ricebowl

Work Arrangement:

EMEA Hours 08:00 – 17:00 (UTC +01:00) or Malaysian Hours from 3:00PM - 12:00AM.

You may need to support on-call and out of hours support.

Key Responsibilities

• Operate, monitor, and administer enterprise backup and recovery systems, ensuring stable and secure daily operations.
• Take ownership of specific backup platforms and/or complex operational processes, including incident, problem, and change handling.
• Configure and maintain backup policies, schedules, retention rules, and restore procedures in line with internal standards and compliance requirements.
• Perform and coordinate restore activities for business‑critical systems and applications, including support during disaster recovery tests and real incidents.
• Analyze backup and restore failures, identify root causes, and implement corrective and preventive measures.
• Contribute to performance tuning and optimization of backup environments regarding throughput, capacity, and availability.
• Support the implementation of new backup solutions, upgrades, and migrations in collaboration with architects and project teams.
• Maintain and improve operational documentation, runbooks, and procedures related to backup and recovery.
• Collaborate with internal customers and application owners to ensure their backup and restore requirements are understood and fulfilled.
• Provide out-of-hours and on-call support in exceptional cases to ensure operational continuity.

Skills and Qualifications

• Extensive experience in enterprise data backup and recovery administration.
• Knowledge of Rubrik and Versity/ScoutAM is a significant advantage; experience with additional enterprise backup tools is beneficial.
• Solid experience in IT operations with proven responsibility for systems and/or complex processes.
• Strong understanding of agent-based backup concepts (e.g., Exchange, MS SQL, Oracle) and snapshot-based backup and restore.
• Good knowledge of Bare Metal Restore (BMR) concepts is a plus.
• Good knowledge of Red Hat Enterprise Linux and Windows operating systems.
• Familiarity with ITIL-based IT service management processes (incident, problem, change, request) is an advantage.
• Strong analytical and troubleshooting skills in complex backup and restore environments.
• Advanced English communication skills, spoken and written; German is an advantage.

Programming & Automation Skills

• Basic programming skills in Python.
• Basic experience with Ansible for automation and configuration management.
• Knowledge of the Ansible Automation Platform (AAP) is a plus.

What we offer:

• Hybrid working arrangement
• 21 days Annual Leave (Prorated)
• Medical Benefits for Employee, Spouse & Child
• Insurance Coverage
• Public Holiday in Lieu
• Flexible Spending Account
• EPF contribution rates will be increased after complete 3, 6, 10, and 14 years of service.
• A key role in shaping bank‑wide capacity management in a global organization
• Exposure to international stakeholders across Asia, Europe and America
• Office reachable by public transport
• Opportunities to drive conceptual work, influence strategy and work with modern tooling
• Professional development in a global banking group with strong focus on risk management and compliance