Soori Penang Hiring! Full Time Hotel Receptionist in Perlis - Ricebowl

Soori Penang

Penang Heritage Reimagined

Resident Host (Hotel Receptionist)

Soori Penang is a new ultra-luxury heritage hotel in the heart of George Town. We are looking for a warm, polished and service-focused Resident Host to welcome our guests and support a personalized, seamless and memorable stay.

This role is ideal for individuals with guest relations, concierge, butler, villa host, or premium cabin crew experience — those who genuinely enjoy hosting, anticipating needs, and creating meaningful guest moments.

We especially welcome ex-flight attendants to join — your hospitality, poise, and service mindset are a great fit for this role.

Key Responsibilities

• Welcome guests upon arrival and ensure smooth check-in and check-out.
• Meet and greet guests, including airport reception and arrival coordination when required.
• Support room readiness by coordinating with Housekeeping and assisting with pre-arrival room setup.
• Respond promptly to guest requests with discretion and professionalism.
• Assist guests with dining, transport, reservations, and activity arrangements.
• Create personalised itineraries highlighting George Town’s culture, heritage, and local artisans.
• Coordinate with Housekeeping and Culinary teams to deliver seamless service.
• Provide support to Food & Beverage operations during peak periods, including service assistance and guest engagement when required.
• Lead and oversee the Resident Host team, including training, mentoring, and daily coordination to ensure consistent service standards.
• Maintain guest privacy and uphold a calm, refined guest experience at all times.
• Be available for night duty / after-hours guest support on a rotating basis.

Requirements

• Background in hospitality is required; experience in guest relations, concierge services, butler service, villa hosting, or premium airline cabin service is an advantage.
• Warm, composed, well-presented, and attentive to detail.
• Fluent in English; additional languages are an advantage.
• Strong knowledge of Penang’s culture, food, and hidden gems is highly valued.
• Able to multitask across different departments in a dynamic hospitality environment.
• Able to work rotating shifts including night audit, weekends and public holidays.
• Comfortable with a resident-style role and on-call support as required.

Apply

Interested candidates may send their CV, expected salary, and a recent photograph to *************

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