Cosmo Hotel Kuala Lumpur Hiring! Full Time Housekeeping Manager in Federal Territory, Earn up to MYR 5,500 - Ricebowl

Job Summary

The Housekeeping Manager is responsible for the overall management and strategic direction of the housekeeping department. This includes ensuring exceptional cleanliness, maintaining 4-star brand standards, managing budgets, leading the team, and delivering outstanding guest satisfaction across all rooms and public areas.

Job Descriptions and Responsibilities ·

• Lead and manage the entire housekeeping department, including supervisors, room attendants, and public area staff
• Develop and implement departmental goals aligned with hotel objectives
• Establish and maintain standard operating procedures (SOPs) in line with brand standards
• Oversee daily operations of guest rooms, public areas, and back-of-house spaces
• Ensure all rooms meet 4-star quality standards before release for occupancy
• Conduct routine inspections and audits to maintain consistent cleanliness
• Recruit, train, and mentor housekeeping staff
• Prepare manpower planning, duty rosters, and productivity benchmarks
• Conduct performance evaluations and implement staff development programs
• Monitor guest feedback and implement improvements
• Handle VIP arrangements and special guest requests
• Resolve complaints efficiently and professionally
• Prepare and manage departmental budgets
• Monitor expenses related to linen, uniforms, cleaning supplies, and amenities
• Implement cost-control measures without compromising quality
• Ensure linen room operations and inventory control systems
• Ensure inventory done in timely manner and no discrepancies
• Ensure proper handling and maintenance of equipment and furnishings
• Coordinate with suppliers and procurement for timely replenishment
• Ensure compliance with hygiene, sanitation, and workplace safety regulations
• Implement sustainability and environmental practices (e.g., linen reuse programs)
• Train staff on safe chemical handling and equipment usage
• Work closely with Front Office, Engineering, and Sales department
• Coordinate room availability, maintenance issues, and renovation schedules

Requirements & Qualifications

• Diploma or Degree in Hospitality Management or related field
• 5–8+ years of housekeeping experience, with at least 2–3 years in a senior leadership role
• Experience in a 4-star or 5-star hotel environment preferred
• Strong leadership, planning, and organizational skills
• Detail oriented and organized.
• Excellent communication and interpersonal abilities
• Proficiency in housekeeping systems (e.g., PMS)
• Flexible to work shifts, including weekends and public holidays, based on operational needs

Job Type: Full-time

Pay: RM4,800.00 - RM5,500.00 per month

Benefits:

• Health insurance
• Meal provided

Work Location: In person