Shangri-La Group Hiring! Full Time F-B Reservation Executive in - Ricebowl

Shangri-La Rasa Sayang, Penang

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

We are looking for an F&B Reservation Executive to join our team!

As a F&B Reservation Executive we rely on you to:

• Oversee F&B reservations operations to ensure seamless, accurate, and efficient guest booking experiences across all restaurants and outlets.
• Ensure to deliver warm, professional, and Shangri‑La‑styled service at all times.
• Manage reservation systems, plans, bookings, orders and guest profiles.
• Handle VIP, special requests, large group F&B bookings, and complex reservations with care, attention, and discretion.
• Handle incoming reservations requests / correspondence, confirming or regretting on the day received and manage the hotel’s credit policies to effectively handle and process billing requirements.
• To upsell whenever possible to maximize occupancy and revenues ensure that all reservations are entered accurately and “mesh” update maintained consistently and to be aware of book-out status and need periods to maximize sales opportunities.
• Liaise closely with Restaurant Managers, Culinary teams, and Front Office to ensure smooth coordination and consistent guest experiences.
• Monitor reservation demand, peak periods, and guest trends, providing insights and reports to support operational planning.
• Resolve guest feedback, concerns, and complaints promptly and professionally, ensuring service recovery where required.
• Ensure accurate maintenance of reservation records, guest preferences, and contact details in accordance with data protection standards.
• Support the implementation of dining promotions, campaigns, and special events, ensuring alignment with marketing objectives.
• Uphold Shangri‑La service standards, policies, and brand values while ensuring compliance with hotel procedures and SOPs.
• Carries out other special projects/tasks assigned by supervisors
  
  

We Are Looking For Someone Who

• Diploma in Hospitality Management, Hotel Administration, or a related field.
• At least 2 years of experience in dining reservations or food & beverage operations, with supervisory experience preferred.
• Strong leadership and interpersonal skills, with the ability to inspire and manage a service‑oriented team.
• Proficient in dining reservation systems and basic reporting tools; familiarity with luxury hotel systems is preferred.
• Strong guest‑centric mindset with excellent problem‑solving and service recovery abilities.
• Ability to work flexible hours, including weekends and public holidays, as required by operations.
  
  

If you are the right person, what are you waiting for? Click the apply button now!

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

By applying to this position, you have read, understood and agreed to our