Malacca Securities Hiring! Full Time Executive, Customer Service in Federal Territory - Ricebowl

About the job

Job purpose:

• To deliver exceptional, multilingual customer support to clients and stakeholders in the securities brokerage industry.
• To ensure efficient resolution of inquiries, seamless account management, and compliance with regulatory standards

Key responsibilities:

• To address inquiries and provide support via phone, email, live chat, and other digital channels
• To assist clients with account opening, verification, and approval processes, ensuring compliance with regulatory requirements. 
• To investigate and resolve customer concerns efficiently, escalating complex cases to relevant departments (e.g., Compliance, Operations, Dealing, IT). 

Job requirements & Qualifications:

• 1+ years in customer service, call centers, or financial services (e.g., stockbroking, online trading, banking)
• Fresh graduates with relevant internships or certifications (e.g., Capital Markets Services Representative License)