Send Hiring! Full Time Business and Operations Intern in - Ricebowl

Send (Singapore Food Delivery Startup)

Send is a peer-to-peer food delivery platform supporting hawkers and local merchants. We’re looking for a driven and detail-oriented intern to support stakeholders acquisition, onboarding, and day-to-day operational coordination.

This is a hands-on role. You’ll work closely with the merchant acquisition and operations team to drive outreach, improve processes, and support real business growth across Singapore.

Duration: 5-6 months

What You'll Be Doing

1) Resolution Handling & Operational Support

• Handle merchant and stakeholder inquiries in real time
• Troubleshoot operational issues and identify root causes
• Coordinate cross-team follow-ups to ensure timely resolution
• Track cases until closure and maintain proper documentation
• Train and fine-tune in-house AI chatbot to maximise operational accuracy

2) Merchant Onboarding & Platform Setup

• Assist with menu uploads and system configuration
• Guide merchants through onboarding workflows
• Ensure accurate documentation and tracking of onboarding progress

3) Data & Growth Support

• Analyse operational data using Excel and internal tools
• Maintain tracking sheets for merchant performance and onboarding progress
• Assist in identifying simple growth improvement opportunities

4) On-Ground Support

• Participate in merchant visits and activations where required
• Support campaign or event execution when needed

What We're Looking For

• Currently pursuing a Bachelor's degree in Business, Management, Business Analytics, or a related discipline
• Preferably final year undergraduate students
• Comfortable working in a fast-paced startup environment
• Strong attention to detail and organised in execution
• Confident communicating with merchants and stakeholders
• Comfortable using Excel and Google Workspace
• Bonus: Interest in startups or business growth strategy

What You'll Gain

• Real startup exposure - not just shadowing, actual execution
• Hands-on merchant acquisition and onboarding experience
• Direct experience in operational troubleshooting and resolution handling
• Understanding of how business development, product, and operations intersect
• Exposure to real stakeholder communication and issue management
• Portfolio-worthy projects and measurable business impact