Job purpose

• To ensure smooth operation by monitoring and maintaining our Client’s Networks, Server, Application Software and Hardware systems while providing technical support to onsite and remotely.

Duties and responsibilities

• Providing first-level helpdesk and end-user support.
• Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data
• Installing and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
• Troubleshooting of System and Network problems and diagnose and resolving hardware or software faults.
• Administration of user accounts (Active Directory, LDAP), Microsoft 365 azure, WHM and cPanel.
• Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
• Testing and evaluating new technology.

Requirements

• Proven 1 – 2 years of hands-on experience working in an end-user IT Support role or computer operations environment.
• Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
• Required technical troubleshooting skills for Windows 10, 11.
• Managing of Action Directory and User email accounts, Trend micro and Acronis Backup Exec Virtualisation preferably VMware.
• Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
• Support for handheld smartphones and tablets.
• Monitor and ensures compliance with company’s IT Security policies.
• Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.
• Willingness to take ownership of task and express interests in learning new technologies and systems.
• HQ Office in the West(Pioneer)