Keeta Hiring! Full Time Courier Experience Operations Manager in Hong Kong - Ricebowl

About Us

Keeta, the international subsidiary of global delivery leader Meituan, is driven by a clear mission: We help people eat better, live better. Building on our parent company's 16 years of technological and operational expertise mastered in China, we are leading a global transformation in food and consumer product delivery. Since our start in 2023, Keeta has focused on creating value for every part of the communities we serve. We provide a reliable experience for consumers, enhance technology and operations for restaurants, and create more earning opportunities and greater safety for courier partners. This commitment to shared progress drives our journey from Hong Kong, China, across the Middle East and into Brazil, with the world ahead.

What You'll Do

1.Responsible for the design and operation of the entire process and link of rider service, and continuously improve the basic systems and product links of rider service workflow, implementation specifications and other basic systems and product links. 2.Continuously improve rider service solutions, pay attention to rider experience, establish effective operation mechanisms, empower various business teams and improve their problem-solving capabilities. 3.Insight, analysis, find out the pain points of riders, and work closely with the collaborative team to promote the problem to solve the problem from the source and reduce the occurrence of the problem. 4.Through online and offline methods, enhance the loyalty and experience of platform riders.

What We Need From You

1.Have strong service awareness and excellent communication and expression skills. 2.Have the ability to discover problems and actively improve, as well as strong business promotion capabilities, and propose complete optimization plans and promote the implementation of the plan to achieve results. 3.Able to collaborate or integrate internal and external resources, and have a team spirit. 4. Strong logic, able to clearly judge rider pain points, analyse specific factors that affect rider experience, and provide reasonable solutions.

What Makes This Role Exciting

Develop with the company and explore the global market.

Why Join Keeta

Keeta is redefining the future of food delivery with a bold vision and innovative spirit. As a fast-scaling brand under Meituan's global ambition, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. Whether you want to specialize in your field or gain cross-functional experience, Keeta empowers you to take charge of your career. As we expand globally, we are committed to building a workplace that reflects our unique culture while incorporating global best practices. You'll be part of a company that's transforming the delivery industry while supporting local communities, empowering merchants, and delivering outstanding customer experiences. At Keeta, you'll collaborate with a passionate and pragmatic global team across over 40 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and it pushes us to deliver better solutions for our customers and partners in Hong Kong, Saudi Arabia, and beyond. Keeta offers limitless career growth and equal development opportunities, empowering you to grow as the company grows. Every day presents an opportunity for you to make a meaningful impact, grow professionally, and be part of something extraordinary. You'll thrive in a dynamic environment where every contribution is valued. Together, let's build the future of food delivery.

Please send your resume via email toglobalcareers@***************@meituan.comwith the email subject: CV_ReplaceWithYourFullName_Courier Experience Operations Manager_*************