- Islandwide (Singapore) Singapore
Working Location
Job Description
Responsibilities
Responsibilities: Hypercare Security Operations
• Provide Level 2 / Level 3security support during Microsoft Defender Hypercare phase.
• Act as security escalation point forL1 Service Desk and Hypercare teams.
• Monitor Microsoft Defenderdeployment portal for alerts and incidents.
• Validate post‑deployment securitybaselines and policies.
ThreatDetection & Incident Response
• Investigate and remediate alerts onMicrosoft Defender for Endpoint
• Coordinate escalations withMicrosoft Support for deep product issues.
Compliance& Information Protection
• Support and stabilize with MicrosoftPurview:
• DLP policies
• Sensitivity labels
• Retention and auditingconfigurations
• Assist business users and complianceteams during early adoption phase.
Stabilization,Reporting & Handover
• Identify recurring deployment ofDefender agent issues.
• Produce Hypercare security issue logs, trend analysis, and stabilization status.
• Create handover documentation and KT materials for BAU / Managed Services teams.
• Support Hypercare exit and sign‑off criteria.
Skills& Experience Required
• 3–5 years hands‑on experience in MicrosoftDefender Security operations.
• Proven experience supporting post‑migrationor post‑security rollout environments.
• Strong troubleshooting skills acrossidentity, endpoint, email, and data protection.
• Familiarity with enterprise securityframeworks (Zero Trust, ISO 27001, NIST).
• Experience working in banking/ regulated environments is an advantage.
Certifications(Preferred)
• Microsoft Certified: SecurityOperations Analyst (SC‑200)
• Microsoft Certified: MicrosoftDefender
Important Information
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