全职 CUSTOMER SERVICE ASSISTANT 工作, 薪水 up to SGD 3,000, MARTINO AGENCY Islandwide (Singapore) 公司招聘中 - Ricebowl

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities:

·       Maintaining a positive, empathetic, and professional attitude toward customers at all times.

·       Responding promptly to customer inquiries.

·       Communicating with customers through various channels.

·       Acknowledging and resolving customer complaints.

·       Knowing our products inside and out so that you can answer questions.

·       Processing orders, forms, applications, and requests.

·       Keeping records of customer interactions, transactions, comments, and complaints.

·       Communicating and coordinating with colleagues as necessary.

·       Providing feedback on the efficiency of the customer service process.

·       Managing a team of junior customer service representatives.

·       Ensure customer satisfaction and provide professional customer support.

Qualifications:

·      Experience working with customer support.

·      Excellent communication and interpersonal skills

·      A positive, can-do attitude

·      The ability to stay calm under pressure

·       Basic computer skills