MARTINO AGENCY Hiring! Full Time CUSTOMER SERVICE MANAGER in Islandwide (Singapore), Earn up to SGD 6,000 - Ricebowl

We are looking for a proactive and customer-focused Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading a customer support team, improving service processes, and ensuring high levels of customer satisfaction.

Responsibilities:

·       Oversee daily customer service operations and team performance.

·       Train, mentor, and develop customer support representatives.

·       Handle customer escalations and complex service issues.

·       Develop and implement customer service policies and best practices.

·       Analyze customer feedback to identify service improvement opportunities.

·       Collaborate with sales, marketing, and product teams to improve customer experience.

·       Manage customer support tools

·       Ensure compliance with company policies and industry regulations.

·       Stay updated on customer service trends and technologies.

Qualifications:

·       Proven experience as a Customer Service Manager or Support Lead.

·       Excellent problem-solving and conflict resolution skills.

·       Ability to lead, train, and motivate a support team.

·       Strong communication and interpersonal skills.

·       Experience in analyzing customer data and implementing service improvements.

·       Ability to handle high-pressure situations and escalations.