The Objective
Review and analyse data collected from customer deep-dive sessions, ensuring key insights and pain points are accurately categorised and recorded.
Prepare and organise materials for deep-dive meetings, including presentation slides, reports, and meeting documents.
Support Service Requests from agencies in accordance with Service Level Agreement (SLA), such as static data maintenance, cancellation of expense reports.
Assist in maintaining regular updates with stakeholders by tracking progress and ensuring timely follow-ups on action items, including (a) tracking of identified issues, action items, and progress of follow-ups from customer deep dive sessions; (b) weekly monitoring and reporting of Change Request/ Service Requests/ Incident Requests; and (c) User Acceptance Testing (UAT) progress tracking for ad-hoc Change Requests and Workday release features.
The Talent
Background in Accounting/ Business/ Finance and/or IT
Proficient with MS Office and VBA will be advantageous
Understand basic finance and/or payroll processes and experience with system implementation and maintenance will be advantageous
Next Steps
Prepare your updated resume and send it to *************
Email Topic: Finance Executive
Jayden Tan
Direct Line: +************* 7859
EA Licence Number: 91C2918
Personnel Registration Number: R2198828