ZUS Coffee Hiring! Full Time Retail Experience Specialist in WP Kuala Lumpur - Ricebowl

Position Responsibilities :

As a Retail Experience Specialist, you will be the face of our brand, delivering exceptional customer experiences while driving sales and promoting our premium lifestyle products. You will provide expert product recommendations, maintain outstanding store presentation, and ensure every customer leaves with a memorable shopping experience.

Key Responsibilities

Customer Service

• Greet and assist customers in a friendly and approachable manner
• Understand customer needs and recommend suitable products
• Provide simple product explanations and usage guidance
• Ensure every customer leaves with a positive experience

• Contribute to achieving store sales targets with a service-first approach
• Thoughtfully introduce complementary products to enhance the customer’s purchase
• Build rapport with customers to encourage repeat visits and brand loyalty
• Support product launches, seasonal campaigns, and in-store activations

• Maintain a clean, organized, and visually refined store environment
• Ensure products are displayed according to brand guidelines
• Highlight key collections, bestsellers, and new arrivals

• Handle POS transactions accurately (cash, card, e-wallet)
• Assist with opening and closing of the store
• Ensure proper handling of receipts and daily sales

• Follow store guidelines for product displays
• Ensure shelves and displays are neat and attractive
• Highlight key products, promotions, and bestsellers

• Work closely with team members to ensure smooth store operations
• Represent the brand in a professional and positive manner
• Support store events and promotional activities when needed