DKSH Group Hiring! Full Time Client Partnership Lead, Patient Solutions in WP Kuala Lumpur - Ricebowl

Location: Kuala Lumpur, MY, MY

Global Business Unit:

Job Function: Client Management

Requisition Number: 239746

At DKSH Patient Solutions, we partner with leading pharmaceutical companies to overcome barriers to treatment, improve patient access, and enhance long-term therapy outcomes through innovative patient support programs.

We are seeking a Regional Client Partnerships lead to manage our most strategic pharmaceutical partnerships across Asia Pacific. This is a unique opportunity for an experienced pharmaceutical Key Account Management professional who thrives on building long‑term client relationships, driving customer success, and creating measurable business impact.

Rather than managing day‑to‑day operations, you will work at a strategic regional level to strengthen client partnerships, increase market adoption, identify growth opportunities, and ensure Patient Solutions programs deliver meaningful value for both clients and patients. As the trusted bridge between regional pharmaceutical clients, country teams, and commercial stakeholders, you will play a key role in driving account growth, client retention, and program expansion that contributes directly to the success of DKSH's Patient Solutions business.

• Act as the strategic partner for key pharmaceutical clients across multiple markets, building trusted relationships with senior stakeholders in Commercial, Marketing, Market Access, Patient Services, and Brand teams.
• Develop and execute account success plans that drive client engagement, increase program adoption, and support long‑term partnership growth.
• Represent the voice of the customer internally, ensuring solutions remain aligned with client priorities, business objectives, and evolving market needs.

• Drive adoption and utilisation of Patient Solutions programmes across existing and new markets.
• Identify unmet needs, service gaps, and growth opportunities within strategic pharmaceutical accounts.
• Collaborate with Commercial and Business Development teams to position Patient Solutions as a strategic enabler of client success.
• Support client presentations, strategic proposals, and multi‑market opportunities by leveraging customer insights and programme outcomes.

• Monitor account health, programme performance, and adoption trends across markets to ensure successful delivery and client satisfaction.
• Use data‑driven insights to identify risks, optimise engagement strategies, and maximise value realisation.
• Lead regular business reviews with clients and internal stakeholders, demonstrating impact on patient outcomes, treatment persistence, access, and commercial goals.
• Drive contract renewals and expansion opportunities by consistently delivering measurable results and fostering strong client partnerships.

• Align regional account strategies with local market execution to ensure consistency and successful delivery.
• Promote best practices and knowledge sharing across countries to elevate customer engagement and service excellence.
• Coach and influence local teams to adopt a customer‑centric approach, strengthening client relationships and improving outcomes across the region.

• Bachelor's Degree in Pharmacy, Life Sciences, Healthcare, Business, or a related discipline; an MBA or postgraduate qualification is an advantage.
• 8–12 years of experience within the pharmaceutical, healthcare, medical device, or healthcare consulting industry, with a proven track record in Key Account Management, Strategic Account Management, Customer Success, Client Partnerships, Pharmaceutical Sales, Marketing, Commercial Excellence, or related commercial roles.
• Demonstrated success managing and growing strategic pharmaceutical accounts, with a minimum of 2 years' regional or cluster experience managing stakeholders and customers across multiple APAC markets.
• Strong understanding of pharmaceutical commercialization, patient support programs, patient engagement, market access, patient solutions, and the broader healthcare ecosystem, with the ability to translate customer needs into scalable and impactful solutions.
• Strong commercial acumen and analytical capability, with experience assessing account health, identifying growth opportunities, driving adoption and retention, and contributing to business performance improvement through strategic client partnerships.
• Exceptional stakeholder management, communication, and influencing skills, with the ability to build trusted relationships with senior pharmaceutical clients and collaborate effectively across regional and local cross‑functional teams in a multicultural environment.

This is not a traditional sales role and not a traditional operational account management position.

You will sit at the intersection of Customer Success, Strategic Partnerships, and Commercial Growth, working with some of the world's leading pharmaceutical companies to scale innovative Patient Solutions programs across Asia Pacific.

Success in this role comes from helping clients achieve better patient outcomes, increasing program adoption, strengthening long‑term partnerships, and unlocking growth opportunities that contribute to the commercial success of both DKSH and our clients.