Full Time Admin cum Customer Service Assistant Jobs, in Eciatto Sdn Bhd Cheras - Ricebowl

Job Summary

We are looking for a proactive and customer-oriented Admin & Customer Service Executive to provide administrative support and ensure excellent customer service. The ideal candidate will handle daily administrative tasks, respond to customer inquiries, process orders, proactively engage customers, and coordinate with internal departments to ensure smooth operations while identifying opportunities to upsell products and services.

Key Responsibilities

Administrative Duties

* Perform general administrative and clerical tasks.

* Prepare quotations, invoices, delivery orders, and other related documents.

* Maintain accurate filing systems and company records.

* Update and manage customer databases and documentation.

* Coordinate appointments, meetings, and schedules.

* Monitor office supplies and arrange replenishment when necessary.

* Assist in preparing reports and other administrative documents.

Customer Service Duties

* Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.

* Process customer orders and follow up on order status.

* Handle customer complaints professionally and provide appropriate solutions.

* Coordinate with the sales, warehouse, and logistics teams to ensure timely deliveries.

* Provide accurate product information and after-sales support.

* Follow up with customers to ensure satisfaction and maintain good relationships.

* Maintain service records and customer communication history.

* Proactively make outbound calls to existing and potential customers to follow up on inquiries, introduce promotions, and build long-term customer relationships.

* Identify opportunities to upsell and cross-sell products or services, with attractive commission incentives based on successful sales performance.

Requirements

* Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing, or a related field.

* Fresh graduates are encouraged to apply.

* Previous experience in administration or customer service is an advantage.

* Proficient in Microsoft Office (Word, Excel, Outlook).

* Good communication skills in English and Bahasa Malaysia; Mandarin is an added advantage.

* Strong organizational and time management skills.

* Ability to multitask and work independently.

* Positive attitude with excellent problem-solving and interpersonal skills.

* Outgoing, confident, and proactive, with a willingness to make outbound calls to customers and build strong customer relationships.

Preferred Skills

* Knowledge of order processing and inventory coordination.

* Strong attention to detail and accuracy.

* Ability to work in a fast-paced environment.

While others rest, we rise.

Our Saturday isn't just another workday — it's an opportunity.

Every extra hour we put in brings us closer to our goals, sharpens our edge, and sets us apart from the rest.

Success doesn't wait for Monday — chase your dream today, and let Saturday be your advantage.

Possess own transport

Monday to Friday 8.45am - 6pm

Saturday 8.45am - 1pm