Wolo Kuala Lumpur Hiring! Full Time Front Office Ambassador in Federal Territory, Earn up to MYR 2,300 - Ricebowl

• Welcome and assist all guests with a warm and professional approach during check-in and check-out.
• Handle and process reservations from all channels including online, walk-ins, and over the phone.
• Provide accurate information regarding hotel services, facilities, and nearby attractions.
• Coordinate with Housekeeping and Maintenance to ensure rooms are clean, functional, and ready before guest arrivals.
• Handle guest requests, feedback, and complaints promptly and efficiently to ensure satisfaction.
• Promote and upsell available room upgrades, early check-in, and late check-out based on availability
• Maintain and update guest profiles and booking records accurately in the system.
• Process payments, verify guest details, and manage billing inquiries.
• Ensure the front desk and lobby area are always clean, organized, and welcoming.
• Assist with daily reports, shift handovers, and administrative tasks as required.
• Carry out any other duties as assigned by the Front Office Manager or management team.

Job Type: Full-time

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Opportunities for promotion

Experience:

• Hospitality: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

Work Location: In person