- Kuala Lumpur Federal Territory Malaysia
Cognizant Hiring! Full Time Process Executive - Customer Service (Cantonese Speaker) in Federal Territory - Ricebowl
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Job Description
Responsibilities
Key Roles and Responsibilities:
Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
Address members’ enquiries effectively and maintain satisfactory quality of customer service
Make appropriate recommendations to meet customers’ expectation
Escalate enquiries when necessary in line with internal guidelines
Experience:
Minimum Diploma Holder
With minimum 1 year of customer service experience in insurance or financial industry
Good knowledge of Healthcare and medical insurance product
Good communication skills and professional telephone manner
Fluent in Cantonese (reading, speaking, writing)
Strong sense of responsibility with high level of integrity and trust
Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
Address members’ enquiries effectively and maintain satisfactory quality of customer service
Make appropriate recommendations to meet customers’ expectation
Escalate enquiries when necessary in line with internal guidelines
Experience:
Minimum Diploma Holder
With minimum 1 year of customer service experience in insurance or financial industry
Good knowledge of Healthcare and medical insurance product
Good communication skills and professional telephone manner
Fluent in Cantonese (reading, speaking, writing)
Strong sense of responsibility with high level of integrity and trust
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