X-giants International Hiring! Full Time Manager, Customs Brokerage in Johor, Earn up to MYR 13,000 - Ricebowl

Job Description – Manager, Customs Brokerage
Department: Customs Brokerage
Reports To: General Manager

About the Role

We are seeking an experienced and results-driven Manager, Customs Brokerage to lead our Customs Brokerage operations in Johor. This role is responsible for overseeing daily branch operations, ensuring customs compliance, driving operational excellence, and leading a high-performing team. The successful candidate will play a key role in optimizing processes, improving productivity, managing operational risks, and delivering exceptional service to customers while supporting business growth.

Key ResponsibilitiesOperational Management

• Lead and oversee the day-to-day Customs Brokerage operations to ensure efficient and compliant customs clearance activities.
• Ensure operational excellence by meeting customer requirements, service level agreements (SLAs), and regulatory standards.
• Monitor branch performance and drive continuous improvements in productivity, quality, and operational efficiency.
• Develop and implement operational standards, policies, and best practices to enhance service delivery.
• Ensure compliance with Malaysian Customs regulations and company policies.

Team Leadership

• Lead, coach, mentor, and develop the Customs Brokerage team to achieve operational and business objectives.
• Drive workforce planning by ensuring the right resources are in place to support current and future business needs.
• Manage team performance through regular coaching, performance reviews, and development plans.
• Foster a collaborative, customer-focused, and high-performance work culture.
• Lead change management initiatives to improve operational effectiveness and employee engagement.

Performance & Continuous Improvement

• Monitor and analyse operational KPIs against budgets and productivity targets.
• Identify operational gaps and implement corrective and preventive actions.
• Drive continuous improvement initiatives to enhance productivity, service quality, and cost efficiency.
• Evaluate operational risks and ensure effective contingency planning to minimise business disruptions.
• Monitor subcontractor and vendor performance to ensure service quality and compliance.

Customer & Stakeholder Management

• Build and maintain strong relationships with customers, customs authorities, vendors, and internal stakeholders.
• Support the Commercial team by participating in customer meetings and providing operational expertise when required.
• Resolve customer escalations and operational issues promptly and professionally.
• Ensure excellent customer service while maintaining compliance and operational efficiency.

Compliance & Risk Management

• Ensure adherence to customs regulations, trade compliance requirements, and internal governance policies.
• Monitor operational incidents, investigate root causes, and implement corrective actions.
• Escalate critical operational issues to senior management when necessary.
• Maintain accurate operational records, reporting, and documentation.

Additional Responsibilities

• Prepare operational reports and present performance updates to management.
• Report operational incidents and risks to the General Manager.
• Perform any other duties assigned by management.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain, Economics, Marketing, or a related field.
• Minimum 5 years of leadership or management experience in Customs Brokerage, Freight Forwarding, or Logistics.
• Strong knowledge of Malaysian Customs regulations, import/export procedures, and customs clearance processes.
• Proven experience managing customs brokerage operations and leading operational teams.
• Strong analytical and problem-solving skills with the ability to drive operational improvements.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong leadership, coaching, and people management capabilities.
• Customer-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications; experience with customs declaration systems and logistics software is an advantage.

Preferred Experience

• Experience within an international freight forwarding or logistics organization.
• Familiarity with customs brokerage systems and trade compliance regulations.
• Proven track record in managing KPIs, operational budgets, and process improvement initiatives.

Pay: RM10,000.00 - RM13,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person