Aisling Consulting Hiring! Full Time Customer Service Executive in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Customer Service Executive

Location: Bangsar South, Kuala Lumpur (Near LRT Kerinchi)
Salary: RM2,500 + RM250 Allowance (Allowance applicable from the 2nd month onwards)
Employment Type: 6-Month Contract (Renewable based on performance)

Working Hours: Monday – Friday (Including Public Holidays)

• 8:00 AM – 5:00 PM
• 9:00 AM – 6:00 PM
• 9:30 AM – 6:30 PM
• 11:00 AM – 8:00 PM

Job Responsibilities

• Respond to customer inquiries, service requests, and complaints via phone, live chat, email, and other communication channels.
• Handle inquiries related to Touch 'n Go Cards and RFID products and services.
• Deliver professional and efficient customer service while ensuring a positive customer experience.
• Assess customers' needs and provide accurate information and appropriate solutions.
• Adhere to company policies, procedures, and service standards.
• Maintain accurate records of customer interactions.

Requirements

• Diploma or Bachelor's Degree in any field.
• Minimum 1 year of Contact Centre experience handling inbound calls, live chats, and emails.
• Good communication skills in English and Bahasa Malaysia.
• Customer-oriented with strong problem-solving skills.
• Able to work in a fast-paced environment and handle multiple customer interactions efficiently.

Pay: RM2,500.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person