Elabram Systems Hiring! Full Time Project Planner in Federal Territory, Earn up to MYR 3,300 - Ricebowl

Employment Type: Contract Renewable (12 months)
Working Hours: Monday – Friday (Normal hours)
Salary Range: MYR 2900 - MYR3300 + Allowance

As a Project Planner, you will play a key role in managing utility services, coordinating with vendors, and ensuring smooth service delivery. This role requires strong organizational skills, stakeholder communication, and a focus on continuous improvement.

Key Responsibilities

Service Management

• Monitor and manage performance, availability, and continuity of utility services (power, facilities, connectivity) according to SLAs.
• Coordinate and resolve service issues, assess impact, and communicate updates to stakeholders.
• Identify recurring problems, analyse root causes, and implement improvements.
• Maintain service documentation, procedures, and escalation contacts.

Vendor Management

• Act as the main contact for third-party providers delivering utility services.
• Track vendor performance against SLAs and quality standards.
• Organize regular review meetings with vendors to discuss performance and improvements.
• Log and follow up on vendor incidents, ensuring corrective actions are taken.
• Provide operational input for new or renewed vendor agreements.
• Keep vendor documentation and escalation matrices updated.

Apparatus Assignment (AA)

• Monitor AA-related KPIs such as service availability and reliability.
• Prepare performance reports by consolidating data from multiple sources.
• Analyse trends and risks, recommending actions to improve service stability.
• Collaborate with teams to refine AA metrics and monitoring requirements.
• Ensure compliance with governance and reporting standards.

Stakeholder Communication

• Work closely with operations, engineering, facilities, finance, and procurement teams.
• Provide clear updates on incidents, planned activities, and service risks.
• Act as subject matter contact for utility service performance and vendor delivery.
• Contribute to cross-functional projects to improve service management processes.

Continuous Improvement

• Identify opportunities to improve service costs, performance, and reliability.
• Support the development of service management standards and best practices.
• Drive automation and digitalisation initiatives for monitoring and reporting.

Requirements

Education

• Bachelor’s degree in Engineering, IT, Telecommunications, Business Administration, or related field.
• Equivalent experience in service management or vendor management may be considered.

Experience

• 1–2 years in service management, operations support, telecommunications, IT, or utilities.
• Hands-on experience with utility services and vendor coordination.
• Familiarity with service management frameworks (e.g., ITIL) is an advantage.
• Experience working with multiple stakeholders is preferred.

Pay: RM2,900.00 - RM3,300.00 per month

Application Question(s):

• How long is your notice period ?
• Do you have at least 1–2 years in service management, operations support, telecommunications, IT, or utilities.
• Are you okay with a contract basis role ?

Work Location: In person