We're looking for a hands-on Housekeeping Supervisor who takes pride in the details, keeps a team motivated on a busy floor, and won't settle for "good enough" when it comes to cleanliness and presentation.
Responsibilities:
- Supervise daily housekeeping operations across guest rooms, public areas, and back-of-house
- Inspect rooms and public spaces to ensure they meet cleanliness, presentation, and brand standards
- Assign and monitor room attendants' workloads, ensuring timely turnaround and room readiness
- Coordinate with Front Office on room status, VIP preparations, and special requests
- Train, coach, and motivate housekeeping staff to maintain consistent service standards
- Manage inventory of cleaning supplies, linen, and guest amenities, and coordinate replenishment
- Handle guest requests and complaints related to housekeeping promptly and professionally
- Ensure compliance with safety, hygiene, and lost-and-found procedures
Requirements:
- Minimum 2–3 years' experience in a housekeeping supervisory role (5 star hotel experience preferred)
- Strong leadership and team coordination skills
- Meticulous attention to detail and high cleanliness standards
- Ability to work shifts, including weekends and public holidays
- Basic proficiency in Microsoft Office and PMS/housekeeping systems a plus
- Good communication skills, both written and verbal
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Meal provided
Work Location: In person