ECS Fin Hiring! Full Time Business Analyst – Banking - Payment Systems in Federal Territory, Earn up to MYR 10,000 - Ricebowl

We are looking for an experienced Business Analyst to support the implementation, enhancement, and maintenance of our banking transaction processing and automation solutions.

The Business Analyst will work closely with customers, product management, delivery teams, architects, developers, QA teams, and operations teams to gather, analyze, document, and validate business and system requirements.

The ideal candidate should possess strong analytical skills, banking domain knowledge, excellent communication abilities, and experience in software implementation projects within banking or financial services environments.

Experience: 5–8 Years

Email: *************

Key Responsibilities:

Requirements Gathering & Analysis

• Engage with customer business and technical stakeholders to understand business requirements and operational processes.
• Conduct requirement gathering workshops, interviews, and solution discussions.
• Analyze current business processes and identify improvement opportunities.
• Translate business requirements into detailed functional specifications.
• Prepare Business Requirement Documents (BRD), Functional Specification Documents (FSD), and user stories.
• Define business rules, validations, workflows, and exception handling scenarios.
• Ensure requirements are complete, clear, traceable, and testable.

Solution Design Support

• Work closely with solution architects and development teams to translate business requirements into solution designs.
• Participate in solution review discussions and impact assessments.
• Support integration analysis with external systems.
• Define interface requirements, message formats, and process flows.
• Assist in API and integration requirement analysis.

Banking & Payments Analysis

• Analyze transaction processing workflows and payment lifecycle requirements.
• Understand operational processes, reconciliation requirements, settlement processes, and exception handling.
• Support implementation of payment-related initiatives and enhancements.
• Participate in discussions related to regulatory, compliance, and audit requirements.

Documentation

Prepare and maintain:

• Business Requirement Documents (BRD)
• Functional Specification Documents (FSD)
• User Stories
• Use Cases
• Process Flow Diagrams
• System Workflow Diagrams
• Gap Analysis Documents
• Requirement Traceability Matrix (RTM)
• Integration Specifications
• Change Request Documents
• Release Documentation

Testing & Validation Support

• Support QA teams during test preparation and execution.
• Review and validate test scenarios and test cases.
• Participate in SIT and UAT activities.
• Validate delivered functionality against requirements.
• Support defect triage and issue clarification.
• Coordinate business validation and sign-off activities.

Stakeholder Management

• Act as a liaison between customers and internal delivery teams.
• Facilitate requirement clarification discussions.
• Manage requirement changes and scope discussions.
• Provide project status updates related to business analysis activities.
• Support customer workshops and steering committee discussions when required.

Production & Operational Support

• Assist in production issue analysis and requirement clarifications.
• Support Root Cause Analysis (RCA) activities.
• Participate in post-implementation reviews and operational discussions.
• Analyze enhancement requests and change requirements.

Technical Skills Required

Business Analysis

• Requirement elicitation techniques
• Process mapping and workflow analysis
• Gap analysis
• Use case modelling
• Functional specification preparation
• User story creation
• Requirement traceability management

Documentation Tools

• Microsoft Office Suite
• Microsoft Visio
• *************
• Confluence
• JIRA

Technical Understanding

• SQL for data analysis
• REST APIs
• JSON/XML
• System integration concepts
• Client-server architecture
• Web-based applications

Banking Domain Experience (Preferred)

Experience in one or more of the following areas:

• Payment Processing Systems
• ACH / EFT Systems
• Real-Time Payments
• Core Banking Systems
• Transaction Processing Platforms
• Digital Banking
• Reconciliation Systems
• Treasury Operations
• Financial Messaging Systems
• Regulatory Reporting

Preferred Knowledge Areas

• Payment lifecycle management
• Transaction processing workflows
• Settlement and reconciliation processes
• Exception handling processes
• Operational risk management
• Audit and compliance requirements
• API-based integrations
• ISO 20022 concepts (preferred)

Soft Skills

• Excellent communication and presentation skills
• Strong analytical and problem-solving abilities
• Stakeholder management skills
• Workshop facilitation skills
• Negotiation and conflict resolution abilities
• Documentation and attention to detail
• Customer-facing communication skills

Educational Qualification

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Finance, Engineering, or related discipline.

Preferred Certifications

• CBAP (Certified Business Analysis Professional)
• CCBA (Certification of Capability in Business Analysis)
• PMI-PBA
• Agile Business Analysis Certification
• Banking Domain Certifications (preferred)

Job Type: Full-time

Pay: RM7,000.00 - RM10,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: Hybrid remote in Kuala Lumpur (Kuala Lumpur)