- Singapore
Tan Tock Seng Hospital Hiring! Full Time Sr- Customer Support Associate (Appointment - Contact Centre) in - Ricebowl
Sr- Customer Support Associate (Appointment - Contact Centre)
Tan Tock Seng Hospital
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Job Description
Responsibilities
Working in TTSH's Appointment and Contact Centre, you will be required to:
Responsibilities
Responsibilities
- Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
- Coordinate medical appointments across various specialties and clinics
- Process referrals from primary care physicians and external specialists
- Send appointment reminders and follow-up communications
- Maintain accurate patient records in the hospital appointment system
- Document all patient interactions in the CRM system
- Provide clear guidance on appointment preparation and clinic locations
- Support patients with special requirements or urgent medical needs
- Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
- Strong communication skills with a patient-focused mindset
- Attention to detail and ability to maintain accurate records
- Capability to handle multiple tasks in a fast-paced environment
- Professional and empathetic approach to patient concerns
- Basic computer literacy
- Team player with a positive attitude
- Working hours : Office hours on weekdays and half day on alternate Saturday.
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