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REC Hiring! Full Time Engineer, Customer Quality Assurance in - Ricebowl

Engineer, Customer Quality Assurance

REC

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

Responsibilities

 ROLE / JOB SUMMARY:

  • Process field claims in a timely manner for resolution
  • Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
  • Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits

Essential Duties And Responsibilities

  • Collaborate with cross-functional teams, contributing to the product FA or characterization
  • Provide timely engineering insights including failure analysis, technical reports and presentation
  • Handle customer visits and factory audits and product inspection
  • Develop & contribute to building knowledge base of degradation from product to material level
  • Design tests to detect infant mortality and mid-life product failures

Essential Job Competencies

Technical

  • Understanding of the technological developments in the industry on both products and components
  • Energy yield monitoring

Analytical & Problem Solving

  • Warranty claim process and resolution management
  • Engineering knowledge in using quality tools such as 5 Whys, 8D, CAPA, DMAIC.

Soft Skills & Professional Attributes

  • Project and experimental planning
  • Product testing and report writing

Qualifications

Technical / Professional:

Minimum bachelor's degree (engineering discipline), advanced degrees holder (Master's or PhD) are welcome to apply

Technological

  • Proficiency in Microsoft Office applications.
  • Problem-solving and failure analysis of products
  • Familiar with statistical analysis method
  • Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage

General

  • Active participation in technical reviews to drive business outcome
  • Sense of urgency to deliver outcome.
  • Strong sense of ownership and self-motivation, work independently.
  • Proactive working attitude - hands on approach
  • Good time management, able to handle pressure under tight timelines
  • Willing to travel

People / Relations

  • Self-management, strong belief in driving for quality and customer satisfaction.
  • Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
  • Communicate effectively through presentation and technical reports.

Other Information

  • Active participation and/or driving a team in group activities
  • Meet project deliverables in accordance with timeline
  • Working experience in manufacturing industries will be an added advantage
  • Proficiency in spoken and written English, 2nd / 3rd language proficiency is an added advantage.

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