Techstreet Malaysia Hiring! Full Time MIS Engineer in Federal Territory - Ricebowl

Role Summary

We are looking for an MIS Engineer to support IT infrastructure, system integration projects, and day-to-day IT operations. You will work with technologies such as networking, Microsoft 365, cloud services, cybersecurity, virtualization, and end-user support. The role includes both office-based and onsite work at customer locations.

Career Growth

This role offers exposure to a variety of industries, technologies, and projects, providing opportunities to progress into senior engineering, technical specialist, or leadership positions.

Responsibilities

1. Technical Support

• Provide Level 1 and Level 2 IT support.
• Troubleshoot issues related to networks, servers, Microsoft 365, cloud services, and user devices.
• Perform system monitoring, maintenance, health checks, and documentation.
• Support internal IT systems and infrastructure.
• Escalate complex issues when required.

2. Project Implementation

• Assist in deploying, configuring, testing, and commissioning IT solutions.
• Support infrastructure, cloud, cybersecurity, and Microsoft 365 projects.
• Participate in site surveys, implementation planning, user testing (UAT), and post-deployment support.
• Coordinate with customers, vendors, and internal stakeholders.
• Manage assigned tasks and smaller project workstreams.

3. Onsite Support

• Provide onsite technical support and troubleshooting.
• Support IT infrastructure deployment at offices, warehouses, retail outlets, factories, and new sites.
• Conduct site assessments and gather technical requirements.
• Coordinate with contractors, ISPs, and vendors during project implementation.
• Verify infrastructure readiness before project go-live.

4. Network & Infrastructure

• Configure and maintain network and IT infrastructure components, including: Switches, Routers, Firewalls, Wireless networks, VPNs, Microsoft 365 environments
• Assist with network design concepts such as VLANs, IP addressing, routing, security controls, and backup solutions.

5. Learning & Improvement

• Continuously improve technical knowledge in networking, cloud computing, virtualization, cybersecurity, and system integration.
• Participate in training, research, and proof-of-concept activities.
• Maintain technical documentation and asset inventories.
• Recommend improvements to technical standards and service quality.

6. Teamwork & Customer Engagement

• Collaborate with engineers, project teams, vendors, customers, and management.
• Participate in project discussions and customer meetings.
• Deliver professional customer service.
• Contribute to a positive and collaborative work environment.

Requirements

• • Diploma or Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• 1–3 years of experience in IT support, networking, infrastructure, or system administration.
• Fresh graduates with strong technical skills, certifications, internship experience, home lab projects, or relevant portfolios are encouraged to apply.