Parkson Credit Hiring! Full Time Customer Service Executive (JB) in Johor, Earn up to MYR 3,500 - Ricebowl

Job Description:

• Responsible to handle customer inquiries via different channels, incoming calls, WhatsApp, email, etc.
• Analyze customer inquiries and customer behavior.
• To provide first call resolution in an effective and timely manner.
• To provide a high level of customer service experience when attending to customer’s request, inquires and complaints within the turnaround time.
• To perform investigation as well as define the root cause and validity of the complaint.

Requirements:

• Candidate must possess at least Diploma or Bachelor's Degree in any field.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• At least 1 – 2 years working in related field is required for this position.
• Pleasant disposition, attentive, focused and confident in responding to face to face or call regarding inquiries and resolving difficult situations.
• Able to converse and understand English and Bahasa Malaysia.

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Professional development

Application Question(s):

• When is your earliest availability to join?
• How much is your expected salary?

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person