Rex Management Hiring! Full Time Collection Officer in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Job Responsibilities :

• Monitor customers’ accounts to identify outstanding payment.

• Investigate historical data for each outstanding payment and take actions to encourage timely payments.

• Carry out daily calls to negotiate with customers on payments and settlements.

• Answer incoming customer calls regarding billing issues, service questions and general concerns. Resolve customer issues and complaints concerning billing.

• Maintain records of contacts and attempted contacts with delinquent customers ‘account as well as records of any payments collected from the customer.

• Submit reports regularly on the status of unpaid accounts and repayment progress to superiors.

Job Related Experience & Knowledge :

• Working experience in customer service, sales, or finance industry

• Knowledge of Collection/Recovery flow is an added advantage

• Excellent communication skills (written and oral)

• Able to work under minimum supervision

• Good negotiation and problem-solving skills

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person