- Selangor Malaysia
Hiredly X Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 4,000 - Ricebowl
Working Location
Job Description
Requirements
- Minimum SPM holder.
- 1 year experience in logistic industries.
- Possesses the ability to independently manage multiple tasks.
- Proficient in utilizing computer applications, including Email, MS Excel, and MS Word.
Responsibilities
- Quotation Management: Generate comprehensive quotations for overseas agents and customers, encompassing import, export, sea freight (FCL, LCL, transhipment, etc), and air freight services.
- Cross-Border Logistics: Advise agents/customers on cross-border procedures and provide corresponding quotations.
- Sales Support: Assist sales personnel with inquiries related to quotations and operational issues.
- Quotation Review: Conduct thorough reviews of quotations prepared by the customer service coordinator.
- External Provider Negotiation: Engage in negotiations with suppliers such as shipping lines and agents to secure optimal terms.
- Shipment Updates: Provide timely updates to agents/customers regarding shipment status, including cargo details, shipping documentation, and other relevant information.
- Tariff Consultation: Utilize tariff finder on HS Code to advise agents/customers on duty/tax structure and permit requirements.
- Internal Coordination: Issue instructions to the operation/forwarding department to ensure seamless execution of tasks.
- Telemarketing: Participate in proactive telemarketing activities to expand the customer base.
- Invoice Verification: Review supplier invoices & customer invoices for accuracy.
- Reporting: Prepare and submit monthly reports to the Customer Service Manager detailing departmental performance.
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