ACCA Careers Hiring! Full Time Japanese Speaking Customer Service Executive in Federal Territory - Ricebowl

An established multinational company is seeking a Japanese-speaking professional to support customer service and order management activities for regional customers. The role combines customer interaction, order fulfilment coordination, and cross-functional stakeholder management to ensure a seamless customer experience.

Client Details

Our client is a global MNC with a strong international presence, serving customers across multiple markets and industries.

Description

• Manage end-to-end order processing activities, including order entry, order tracking, amendments, and fulfilment coordination.
• Act as the primary contact for Japanese-speaking customers, handling enquiries and resolving order-related issues.
• Coordinate closely with supply chain, logistics, sales, and internal stakeholders to ensure timely deliveries.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer and order information within ERP systems.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency
  
  

Profile

• Ability to communicate professionally in Japanese (min N2) and English (spoken and written).
• Min 2 years of experience in customer service, order management, order fulfilment, sales support, or a related function.
• Familiarity with ERP systems such as SAP, Oracle, or equivalent is an advantage.
• Strong communication, problem-solving, and stakeholder management skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
  
  

Job Offer

• Annual salary ranging from MYR 60,000 to MYR 108,000.
• Language allowance provided as part of the compensation package.
• Eligibility for a contractual bonus.
• Hybrid working arrangements
  
  

Page Group Malaysia is acting as an Employment Agency in relation to this vacancy.