Sun Inns Hotel Hiring! Full Time Operation Manager in Melaka, Earn up to MYR 4,000 - Ricebowl

Hotel ManagerOverview

We are looking for a dynamic and hands-on Hotel Manager to oversee daily hotel operations and lead the team effectively. The ideal candidate is performance-oriented, customer-focused, and committed to delivering outstanding hospitality experiences. This role is responsible for upholding operational excellence, optimizing profitability, and ensuring exceptional guest satisfaction.

Key Responsibilities

• Direct and oversee all aspects of hotel operations to meet service standards, financial targets, and overall performance objectives.
• Formulate, execute, and review operational strategies, policies, and procedures in line with company goals.
• Maintain high levels of guest satisfaction through consistent service standards, effective issue resolution, and continuous operational improvements.
• Supervise front office, housekeeping, maintenance, and other departments to ensure seamless daily operations.
• Review financial performance, manage budgets, and implement cost-control measures to enhance revenue and efficiency.
• Cultivate a positive workplace culture through staff coaching, development, and performance management.
• Resolve operational challenges promptly and implement preventive measures to avoid recurring issues.
• Work closely with headquarters (Puchong) and external partners to support sales, marketing, and digital initiatives.
• Carry out additional responsibilities assigned by management as required.

Qualifications & Requirements

• Diploma or Bachelor’s Degree in Hospitality, Tourism, Hotel Management, or a related discipline.
• At least 3 years of experience in hotel operations, with a minimum of 2 years in a managerial or supervisory position.
• Applicants with over 5 years of management experience in other industries are encouraged to apply.
• Experience in budget hotel operations or managing multiple properties is an added advantage.
• Strong leadership, interpersonal, and problem-solving abilities.
• Knowledge of HR practices, staff scheduling, and training management.
• Proficient in hotel systems, OTAs, and computer applications.
• Flexible to work shifts, weekends, public holidays, and extended hours when necessary.
• Willing to travel or relocate based on operational requirements.

Compensation & Benefits

• Performance-based profit-sharing scheme
• Monthly KPI incentives and annual salary increment
• EPF & SOCSO contributions
• Medical and insurance benefits
• Staff discounts across hotel branches
• Training and career advancement opportunities
• Uniforms and additional staff benefits provided

Location required to work: Sun Inns Hotel Sitiawan

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person