Full Time Customer Service - Operation Admin Jobs, salary up to MYR 2,500 in Sport Diving Association Of Malaysia Shah Alam - Ricebowl

Job Summary

We are looking for an organised, service-oriented Customer Service & Operation Admin to support the smooth day-to-day running of the SDAM Secretariat at UiTM Shah Alam. Utilising strong administrative, communication, and customer relations skills, you will be a key point of contact for members, athletes, government agencies, and the public, while also supporting statutory compliance documentation and general office operations.

What You'll Be Doing

• Provide administrative support across various functions, including scheduling, reception, document management, and general office duties for the Secretariat
• Manage the full membership lifecycle — application screening, database verification, welcome kits, registration payments, and annual renewal campaigns
• Process registration, payment, training/course schedules, and other administrative procedures for members, athletes, and course participants
• Attend to member, athlete, and public enquiries efficiently across all channels, including face-to-face, phone, email, WhatsApp, and online platforms
• Identify and assess members' and clients' needs to achieve higher satisfaction and provide a smooth experience; build sustainable relationships of trust through open, professional communication
• Log, track, and escalate member complaints or feedback, providing appropriate solutions and following up to ensure resolution
• Assist with the coordination of committee meetings, events, competitions, and travel arrangements — notices, agendas, minutes, and action-item tracking
• Liaise with sub-programmes, affiliates, and service providers (e.g. dive centres and training partners)
• Prepare statistical and analytical reports on membership, operations, and compliance
• Ensure the Secretariat office and related facilities are well-maintained, safe, and presentable for members, staff, and visitors
• File and archive official correspondence, meeting minutes, and compliance documents (digital and physical)
• Prepare and submit statutory compliance documents to the Sports Commissioner (PJS/MYKB portal)
• Process staff/office claims and petty cash reimbursements
• Collaborate with committees and cross-functional teams to ensure efficient workflows, and support general Secretariat administration and ad-hoc management requests

Technical Skills

• Diploma/Degree in Business Administration, Office Management, Communications, or a related field
• Existing Open Water diving certification is an advantage
• Comfortable with Google Workspace (Sheets, Forms, Drive) and basic digital filing systems
• Good spoken and written communication in Bahasa Malaysia and English
• Familiarity with statutory/compliance document preparation (e.g. PJS/MYKB portal submissions) is an advantage

Soft Skills

• Strong customer service orientation with a professional, friendly, and solutions-focused approach
• Meticulous, well-organised, and comfortable working to clear response-time targets
• Able to work independently with minimal supervision and take ownership of assigned tasks
• Professional appearance and demeanour when liaising with members, committee members, and government agencies
• Good interpersonal skills for cross-functional coordination with committees and management

Nice to Have

• 0–2 years' experience (fresh graduates are encouraged to apply)
• Prior experience in a membership-based association, NGO, sports body, or non-profit organisation
• Experience preparing AGM/EGM meeting materials and minutes

What We Offer

• Competitive salary of RM1,700 – RM2,500 per month, based on experience
• Comprehensive health and medical insurance coverage
• Statutory EPF, SOCSO, and EIS contributions
• Medical leave and claims
• Annual performance bonus
• Training and professional development opportunities
• Incentive trips
• Team-building activities, employee social events, and welfare programmes
• 8 days annual leave (increasing with service); 14 days sick leave (up to 60 days if hospitalised); 7 days paternity leave (after 12 months' service, for eligible staff); 11 paid public holidays a year

Working Arrangement

• Working days: Monday–Saturday, 9:00 am–5:30 pm (Friday until 5:30 pm with extended lunch break)
• Contract appointment with a 3-month probation period
• Based at the SDAM Secretariat Office, UiTM Shah Alam, Selangor

How to Apply

Send your resume and a short cover note to *************

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Parental leave
• Professional development

Work Location: In person