YUNXU TECHNOLOGY (M) SDN BHD Hiring! Full Time Service Coordinator (Dispatcher) in Johor, Earn up to MYR 5,000 - Ricebowl

Key Responsibilities

• Work Order Dispatch: Based on SLA requirements and the engineer's skills, location, and workload, rationally assign maintenance work orders from customers to the appropriate engineers; assist engineers in scheduling appointments with customers when necessary.
• Information Communication: Accurately communicate all necessary information to the dispatched engineer, including: customer name, address, contact person, SLA requirements, equipment serial number and location, fault description, historical repair information, hotline team handling suggestions, special remarks (highlighted in red), equipment configuration, and required spare parts information.
• Appointment Assistance: Assist engineers in filling in appointment times in the work order system; when appointment times exceed the SLA response time limit, report the abnormal situation and explain the reason.
• System Operation: Accurately operate and provide feedback on work order status in the customer service portal system, ensuring all information is complete, accurate, and timely.
• Abnormal Reporting:Accurately record and report work order status in the customer service portal system, ensuring all information is complete, accurate, and timely.
• Emergency Coordination: Monitor engineer leave and time-off status, and adjust work order allocation promptly to ensure uninterrupted service.
• Spare Parts Status Tracking:Collaborate with the spare parts administrator to confirm the inventory status of spare parts required for pending work orders. If spare parts are insufficient, prioritize work orders with sufficient inventory or report for coordination.
• Daily Report Assistance:Assist the work order supervisor in compiling daily work reports and summarizing all work order status updates.

What we are looking for

• College degree or above, no major limit, computer or management related majors are preferred.
• More than 2 years of relevant experience in IT service scheduling, customer service or work order management.
• Proficient in operating Office software and service management systems; fast typing speed and high accuracy in information entry.
• Have good communication and coordination skills and customer service awareness.
• Good English listening, speaking, reading and writing skills, and able to communicate with customers and engineers in daily work in English.
• Work patiently and meticulously, and be able to maintain efficiency and accuracy in a multi-tasking parallel environment.
• Applicants with basic knowledge of server hardware are preferred.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Experience:

• IT service scheduling: 2 years (Preferred)

Work Location: In person