Conrad Hong Kong Hiring! Full Time Lobby Lounge Manager in Hong Kong - Ricebowl

Responsibilities:
Oversee daily operations of Lobby Lounge

Maintain consistency in the quality of food, beverages, service, and cleanliness of the outlet

Foster positive guest relationships, handle guest complaints, and respond to guest needs

Ensure strict compliance with all relevant hygiene and safety legislation and requirements

Formulate and implement strategies for the outlets to maximize sales, revenue, manpower efficiency, and achieve goals

Achieve financial and operational objectives by anticipating requirements, submitting information for premises' budget, scheduling expenditures, analyzing financial reports, and managing quality and cost control

Ensure the implementation of all procedures, rules, and regulations in line with the overall policies and standards set for the hotel

Oversee the duty roster

Collaborate with the departmental trainer to create new training topics and review existing ones related to food knowledge, beverage products, and service procedures for the team

Develop individualized development plans for potential team members

Ensure the team shares and understands the same departmental goals

Perform related duties and special projects as assigned

Requirements:
Degree or Diploma holder in Hospitality or a related discipline

Minimum of 5 years of working experience in the hotel industry, with at least 3 years in a managerial position. Experience in a luxury hotel is advantageous

Expertise in Forbes 5-star restaurants is a plus

Extensive knowledge of wine and products

Good understanding of financial and accounting systems and procedures

Strong leadership, communication, and problem-solving skills

Excellent interpersonal and presentation skills with a customer-oriented mindset

Fluent in spoken and written English, Cantonese, and Mandarin

Interested candidates please click "Apply Now"