Michael Page Hiring! Full Time Client Service Specialist - Michael Page in Hong Kong - Ricebowl

• A global top tier Asset Manager in Hong Kong
• Combined with comprehensive Wealth and Retirement Solutions

A leading global asset manager in Hong Kong, providing investment, retirement, and wealth management solutions backed by extensive research capabilities and global market expertise. It helps individuals and institutions achieve long term financial goals through diversified investment opportunities.

Job Description

• Deliver exceptional client service to Personal Investing and/or Pension clients through multiple channels, including telephone, email, and face-to-face interactions with walk-in clients.

• Handle client enquiries, phone dealing, service requests, and account-related matters in a timely, accurate, and professional manner.

• Manage client correspondence, case management, and complaint resolution, ensuring a positive client experience.

• Follow up on Not-In-Good-Order (NIGO) applications and instructions to ensure timely resolution and completion.

• Support daily operational and administrative activities to ensure efficient delivery of client services and business operations.

• Meet agreed service standards, quality benchmarks, and turnaround times while maintaining a high level of accuracy.

• University graduate in Business, Finance, Communications, or a related discipline.

• Minimum 3 years' experience in client servicing, customer service, or operations within the financial services industry; experience in mutual funds is preferred. MPF/eMPF knowledge is a nice to have.

• SFC and/or MPFA registration is required, or willingness to obtain relevant licences within 3 months after onboarding.

• Proven experience in handling client enquiries through multiple channels, including telephone, email, and face-to-face interactions.

• Strong client-centric mindset with a passion for delivering exceptional service and building trusted client relationships.

• Excellent verbal and written communication skills in English, Cantonese, and Mandarin.

• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

• Strong problem-solving, interpersonal, and stakeholder management skills.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Positive, proactive, and adaptable team player with a continuous improvement mindset.

• Knowledge of Hong Kong pension, MPF, personal investing, or wealth management products and operations would be an advantage.

Join a globally recognized asset manager offering strong career development, exposure to international markets, a collaborative research-driven culture, and the opportunity to make a meaningful impact on clients' long-term financial goals