UPS Hiring! Full Time Freight Operations Supervisor (MNX) in - Ricebowl

직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.

Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.

직무 설명:

Job Responsibilities

Customer Service

• Monitor and maintain a high level of customer satisfaction through proactive communication and service excellence.

• Respond promptly and professionally to customer inquiries, requests, and concerns.

• Collaborate with internal stakeholders to deliver an exceptional customer experience.

• Manage customer expectations and ensure timely resolution of issues.

• Coordinate with internal and external stakeholders on Corrective and Preventive Actions (CAPA) to address service-related concerns.

• Build, develop, and maintain strong customer relationships to understand and fulfill customer requirements.

• Manage assigned customer accounts and ensure all inquiries and service requests are handled efficiently and effectively.

Operations

• Coordinate air and sea freight shipments, including transportation arrangements

• Liaise with co-loaders, carriers, and service providers to arrange freight bookings and shipment movements.

• Prepare and process billing, invoicing, and related documentation accurately and timely.

• Handle import/export permit declarations and customs clearance activities in compliance with regulatory requirements.

• Source and secure cargo space with airlines and other freight partners to support shipment planning and delivery schedules.

• Process full-cycle air and sea freight import/export documentation (billing/invoice)

• Support cross-functional and departmental projects as assigned.

• Carry out any other duties and responsibilities assigned by the reporting manager or management team.

Job Requirements

• Possess a Bachelor's Degree in Business Administration, Logistics & Supply Chain Management, or a related discipline.

• Minimum 3 to 7 years of relevant experience in airfreight healthcare logistics, freight forwarding, supply chain, customer service, or related operational environments.

• Prior supervisory or people management experience is preferred.

• Possess a valid TradeNet declaration permit account/ID and working knowledge of CargoWise is preferred.

• Proficient in Microsoft Office applications

• Demonstrate excellent verbal and written communication skills

• Able to work effectively in a fast-paced and dynamic operational environment while maintaining a high level of accuracy and attention to detail.

• Customer-focused with strong problem-solving and stakeholder management capabilities.

• Willing to work beyond regular business hours when required to support operational and customer requirements.

직원 유형:

UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.