Pentas Flora Hiring! Full Time Business Process Analyst | Internal Audit in Federal Territory - Ricebowl

BRIEF

The Business Process Analysis Senior Executive supports the Group in driving business process excellence by reviewing, documenting, and improving business processes across various Business Units. The role is responsible for developing and maintaining Standard Operating Procedures (SOPs), ensuring business processes are accurately documented, strengthening internal controls and governance, and supporting continuous improvement initiatives. The position also develops management dashboards using Power BI, provides analytical support for decision-making, and collaborates closely with Business Units to identify operational challenges and recommend practical process improvements.

RESPONSIBILITIES

Business Process Analysis & Documentation:

• Review, analyze, and document end-to-end business processes across the Group to ensure processes are accurately captured, standardized, and aligned with operational requirements.
• Develop, update, and maintain Standard Operating Procedures (SOPs), process maps, work instructions, and related documentation.

Process Improvement & Governance

• Identify process gaps, operational inefficiencies, and potential risks through process reviews and stakeholder engagement.
• Recommend and implement process improvements to enhance operational efficiency, productivity, and service quality.
• Ensure appropriate internal controls, governance practices, and compliance requirements are incorporated into business processes.

Internal Control & Risk Assessment

• Evaluate existing business processes to identify control weaknesses and recommend appropriate mitigating controls.
• Support the implementation of governance frameworks and monitor adherence to approved business processes and SOPs.

Management Reporting & Dashboard Development

• Design, develop, and maintain Power BI dashboards and management reports to provide meaningful business insights and support data-driven decision-making.
• Consolidate, analyze, and visualize business data from multiple sources to monitor key operational performance indicators.

Business Partnering

• Collaborate closely with Business Units to understand their operational processes, identify business challenges, and gather requirements for process enhancement initiatives.
• Facilitate discussions and workshops with stakeholders to evaluate current practices and propose practical business solutions.

Project & Change Management Support

• Support Group-wide business improvement, digital transformation, and operational excellence initiatives.
• Participate in process redesign, system implementation, and change management activities to ensure successful adoption of new processes.

Ad Hoc Assignments

• Perform special projects, business studies, and other assignments as directed by the Management Committee or the Group Managing Director.
• Provide analytical and project support for continuous improvement initiatives across the Group.

JOB REQUIREMENTS

• Bachelor's Degree in Business Administration, Business Analytics, Business Management, Finance, Accounting, or any related discipline.
• Minimum 2–5 years of working experience in business process analysis, process improvement, operational excellence, internal controls, governance, or a related field.
• Experience in developing, reviewing, and maintaining Standard Operating Procedures (SOPs), process maps, and business process documentation is an advantage.
• Knowledge of business process improvement methodologies, internal control frameworks, and corporate governance principles.
• Proficiency in Microsoft Power BI for developing dashboards and management reports, with strong Microsoft Excel and Microsoft Office skills.
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify process gaps and recommend practical improvement solutions.
• Excellent documentation and presentation skills with strong attention to detail.
• Good communication and interpersonal skills, with the ability to engage and collaborate effectively with stakeholders across different Business Units.
• Ability to facilitate discussions, gather business requirements, and translate operational needs into process improvement recommendations.
• Self-motivated, able to work independently, manage multiple assignments, and deliver quality work within tight deadlines.
• Experience in business process improvement projects or digital transformation initiatives will be an added advantage.