NEWVEST RECOVERIES SDN BHD Hiring! Full Time COMPLAINT OFFICER in Selangor, Earn up to MYR 2,800 - Ricebowl

Position: Complaint Officer

Key Responsibilities:

• Receive, review, and investigate customer complaints in accordance with company policies and regulatory requirements.
• Conduct investigations by reviewing call recordings, system records, correspondence, and supporting documents.
• Liaise with internal departments and DCAs to obtain relevant information and facilitate complaint resolution within the stipulated turnaround time.
• Prepare investigation reports, complaint summaries, and management updates.
• Identify root causes, recommend corrective and preventive actions, and monitor implementation.
• Ensure compliance with company policies, client requirements, and applicable regulatory standards.
• Maintain accurate complaint records and proper documentation.
• Prepare periodic complaint analysis and management reports.

Requirements:

• Diploma or Bachelor's Degree in any related field.
• Preferably 1–3 years of experience in complaint handling, compliance, quality assurance, customer service, or investigations.
• Experience in the debt recovery industry will be an added advantage.
• Strong analytical, investigative, and problem-solving skills.
• Excellent written and verbal communication skills in both English and Bahasa Malaysia.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Able to work independently, manage multiple cases, and meet tight deadlines.
• High level of integrity, professionalism, and attention to detail.

Confidentiality & Integrity

• As the Complaint Officer will have access to sensitive customer information, investigation reports, internal communications, client data, and confidential company information, the successful candidate must demonstrate the highest level of integrity, professionalism, and discretion at all times.
• The successful candidate will be required to strictly comply with the Company's Confidentiality Policy and Information Security Policy. Any unauthorized disclosure, sharing, or misuse of confidential information, whether during or after employment, will be considered a serious breach of company policy and may result in disciplinary action, including termination of employment and/or legal action where applicable.
• The candidate must acknowledge and sign the Company's Non-Disclosure Agreement (NDA) and comply with all data protection, information security, and confidentiality requirements as a condition of employment.

Job Type: Full-time, Permanent
Working hours: Monday - Friday & alternate Saturdays, 9:00 am - 6:30 pm

For any inquiries please contact us via Whatsapp ************* / *************

Pay: RM2,800.00 per month

Work Location: In person