Mirage Marketing Solutions Hiring! Full Time Customer Relations Specialist in - Ricebowl

Company Description Mirage Marketing Solutions is a growing marketing services company focused on helping clients strengthen their brand presence and customer engagement. The organization collaborates with businesses across diverse industries to design and implement effective marketing and customer experience strategies. Team members work in a dynamic, results-oriented environment that values collaboration, continuous learning, and professional development. Mirage Marketing Solutions is committed to delivering high-quality service and building long-term relationships with both clients and customers.
Role Description This is a full-time, on-site Customer Relations Specialist role based in Singapore. The Customer Relations Specialist will serve as a primary point of contact for customers, handling inquiries, resolving issues, and providing timely, accurate information across various communication channels. Daily responsibilities include managing customer support requests, documenting interactions, following up on open cases, and coordinating with internal teams to ensure smooth resolution of concerns. The role involves monitoring customer satisfaction, identifying opportunities to improve service, and supporting initiatives that strengthen customer retention. The specialist will also contribute to customer feedback reporting and participate in team meetings to share insights that enhance overall customer experience.
Qualifications

• Strong customer-facing experience, including Customer Service and Customer Support skills.
• Ability to build long-term relationships, with a focus on Customer Retention and Customer Satisfaction.
• Excellent Communication skills, both written and verbal, with the ability to handle diverse customer interactions.
• Proven problem-solving abilities and a customer-centric mindset.
• Comfort working in an on-site, fast-paced environment and collaborating with cross-functional teams.
• Organizational and time-management skills to handle multiple customer requests efficiently.
• Previous experience in customer relations, account management, or a similar role is an advantage.
• Relevant diploma or degree in business, communications, marketing, or a related field preferred.