Loob Holding Hiring! Full Time Manager, Facility Management in Selangor - Ricebowl

Role Summary

Leads Facility Management nationwide - accountable for equipment uptime, the preventive-maintenance schedule, the supplier panel and FM capex across all Tealive and Bask Bear outlets.

Job Responsibilities

• Set preventive maintenance frequency policy and equipment criticality tiers.
• Own the per-outlet equipment list — received at Day 0 handover; keep updated for the outlet's life.
• Own warranty + DLP tracking — 6 months default cover unless specified longer; trigger claims before expiry.
• Approve the Vendor Map and conduct annual vendor reviews; manage approved contractor panel.
• Step in on vendor escalations during repair cases — approve vendor change, threshold engagements, or panel additions.
• Conduct briefings for new technicians.
• Set SLA tiers (P1/P2/P3) for reactive repair and review monthly SLA adherence.
• Submit the annual FM capex budget forecast based on PM trend data and vendor lifecycle data.
• Operate within the FM capex approval matrix set by Retail Network Director and Finance Team.
• Conduct monthly review of FM performance: PM completion rate, slipped jobs, breakdown patterns, capex spend vs budget, warranty/DLP claims.
• Report monthly with KPIs, capex utilisation, equipment health trends, warranty utilisation.
• Lead and manage the FM team; allocate workloads, set performance expectations.
• Ensure all FM activities comply with OSHA requirements, electrical safety regulations, and food safety standards.
• Year-end capex reconciliation with Finance Team.

Job Requirements

• Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Facilities Management, or related discipline.
• Minimum 8 years of maintenance experience with at least 4 years in a managerial role; F&B / QSR / retail multi-site experience preferred.
• Strong technical knowledge of F&B kitchen equipment, refrigeration systems, electrical installations, and building services.
• Proven experience managing multi-site maintenance operations across a large outlet network (100+ outlets).
• Excellent leadership and team management skills with experience supervising 10+ technicians.
• Strong vendor negotiation and contractor management experience.
• Capex budget management experience; familiarity with capital vs operating expense classification.
• Proficient in Microsoft Office; experience with CMMS or job-order management systems (LARK).