Job Responsibilities
Operations Management
Responsible for the restaurant’s daily operations and overall management.
Ensure smooth service processes and maintain a positive dining experience for customers.
Oversee front-of-house and back-of-house operations to ensure compliance with company operational standards.
Ensure the restaurant environment is clean, hygienic, and safe.
Handle customer complaints and emergencies, and report them to management in a timely manner.
Personnel Management
Responsible for employee scheduling, attendance management, and work assignments.
Monitor employee performance, service attitude, and discipline.
Oversee new employee training and on-the-job coaching.
Foster a spirit of teamwork to boost employee morale and work efficiency.
Provide regular reports to management on employee performance and operational status.
Sales and Customer Service
Achieve the company’s sales targets and operational metrics.
Enhance customer satisfaction and repeat business.
Build strong customer relationships and maintain the company’s brand image.
Plan and execute promotional activities to increase sales revenue.
Inventory and Cost Control
Oversee inventory management of food, beverages, and supplies.
Control operating costs and minimize waste.
Ensure the accuracy of purchasing, receiving, and inventory records.
Conduct regular inventory counts and submit relevant reports.
Food Safety and Hygiene Management
Ensure the restaurant complies with food safety and hygiene standards.
Supervise staff to ensure compliance with food handling and hygiene procedures.
Ensure the kitchen and dining areas meet relevant regulatory requirements.
Administrative Duties
Be responsible for daily sales reports, cash management, and business records.
Assist with human resources, employee relations, and administrative matters.
Perform other related tasks assigned by company management.
Language: Must be able to speak Mandarin to communicate with Mandarin-speaking customer