PERSADA AUTO SDN BHD Hiring! Full Time Service Advisor in Selangor - Ricebowl

Company Description PERSADA AUTO SDN BHD is an established automotive company located at IOI Business Park in Puchong, Selangor, Malaysia. The company operates within a busy commercial hub, serving a diverse range of vehicle owners and businesses. PERSADA AUTO is focused on delivering reliable automotive services and building long-term relationships with customers. Team members work in a professional environment that emphasizes service quality, efficiency, and trust. The company offers opportunities for growth within the automotive service and aftersales sector.

Role Description The Service Advisor is a full-time, on-site role based in Puchong. This position serves as the primary point of contact between customers and the workshop, handling appointments, service bookings, and inquiries. Day-to-day responsibilities include greeting customers, understanding their vehicle concerns, preparing service orders, and explaining recommended services and repair work in clear, accessible terms. The Service Advisor coordinates with technicians, tracks job progress, updates customers on timelines and costs, and ensures that vehicles are delivered on schedule. The role also involves managing aftersales follow-up, handling feedback or complaints, promoting appropriate service packages, and ensuring a smooth, customer-focused service experience from check-in to vehicle handover.

Qualifications

• Candidates should possess strong Customer Service, Customer-focused Service, and Customer Satisfaction skills to ensure a positive experience throughout the service process.
• Candidates should possess effective Communication skills to explain technical issues clearly, manage expectations, and build trust with customers and internal teams.
• Candidates should possess Aftersales skills to support follow-up services, maintain customer relationships, and promote service packages and maintenance plans.
• Candidates should possess basic automotive knowledge and the ability to understand vehicle service needs and workshop processes.
• Candidates should possess good organizational and time management skills to handle multiple bookings, documentation, and coordination tasks efficiently.
• Candidates should possess proficiency in relevant office and workshop management systems; fluency in English and local languages is an advantage.
• Candidates should possess prior experience in an automotive service or customer-facing role; a related technical or automotive qualification is beneficial.