Agency For Integrated Care Pte Ltd Hiring! Full Time Assistant Director, Care Transition in Central Region (Singapore) - Ricebowl

To lead a team and oversee daily operations and performance to ensure efficient, effective and professional delivery of referral and AIC Link services.

• Plan and optimise team resources to ensure efficient and effective management of referrals, enquiries, service delivery and KPI achievement.
• Operationalise policies, procedures, schemes and services, ensuring staff and stakeholders are aligned and compliant.
• Supervise, coach and develop staff, including performance management, capability building and career development.
• Provide guidance for escalated cases, complaints, feedback management and service recovery to achieve positive client outcomes.
• Assess client needs, facilitate referrals and care planning, and coordinate with stakeholders to ensure timely access to appropriate services.
• Analyse referral trends, identify service gaps and operational issues, and ensure accurate documentation and compliance with governance requirements.
• Lead and support strategic initiatives, pilots and process improvements to enhance service delivery and operational effectiveness.
• Collaborate with internal and external stakeholders, to support operationalisation, care coordination and integrated service delivery.