A HOTEL MACKENZIE PTE LTD Hiring! Full Time Hotel Concierge in , Earn up to SGD 2,700 - Ricebowl

Job Summary

A Hotel Guest Executive delivers exceptional customer service by welcoming guests, handling inquiries and special requests, resolving complaints promptly, and coordinating with different hotel departments to ensure a seamless guest experience.

Key Responsibilities

• Welcome and check in/check out guests professionally.
• Provide information about hotel facilities, services, and local attractions.
• Respond promptly to guest requests and feedback.
• Resolve guest complaints and service issues efficiently.
• Coordinate with Housekeeping, Maintenance, and Food & Beverage teams.
• Handle VIP arrivals, long-stay guests, and special occasions.
• Ensure guest profiles and preferences are accurately recorded.
• Answer phone calls, emails, and online guest inquiries.
• Maintain high standards of hospitality and customer satisfaction.
• Assist with reservations and room allocation when required.
• Promote hotel services and upsell room upgrades or hotel packages.
• Ensure compliance with hotel policies, SOPs, and safety procedures.

Requirements

• Diploma or Degree in Hospitality, Tourism, or a related field (preferred).
• At least 1–2 years of experience in a hotel front office or guest relations role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work rotating shifts, weekends, and public holidays.
• Proficient in Microsoft Office and hotel PMS (e.g., Cloudbeds, Opera, or similar).
• Fluent in English; additional languages are an advantage.
• Well-groomed with a professional appearance.

Pay: $1,800.00 - $2,700.00 per month

Benefits:

• Flexible schedule

Work Location: In person