BTS RESOURCES SDN BHD Hiring! Full Time Technical Support in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Job Summary

• Provide technical support to customers by assisting with product installation, troubleshooting, maintenance, and after-sales service. Work closely with the sales and engineering teams to ensure customer satisfaction and efficient project execution.

Key Responsibilities

• Provide technical support and consultation to customers regarding automotive equipment and engineering solutions.
• Diagnose and troubleshoot technical issues via phone, email, remote support, or onsite visits.
• Perform installation, commissioning, calibration, testing, and preventive maintenance of automotive equipment.
• Conduct product demonstrations and technical presentations for customers.
• Prepare service reports, maintenance records, and technical documentation.
• Coordinate with suppliers and manufacturers on technical issues, warranty claims, and product improvements.
• Assist the sales team by providing technical advice during pre-sales and post-sales activities.
• Respond promptly to customer enquiries and service requests.
• Ensure all service activities comply with company procedures and safety standards.
• Participate in technical training to stay updated with new products and technologies.

Requirements

• Diploma or Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Mechatronics, Electrical Engineering, or related field.
• Fresh graduates are encouraged to apply.
• Experience in automotive equipment or technical support at least 2-5 years.
• Knowledge of automotive diagnostic systems, workshop equipment, or industrial machinery.
• Good troubleshooting and analytical skills.
• Willing to travel for customer site visits.
• Possess a valid Malaysian driving licence.
• Good communication skills in English and Bahasa Malaysia.
• Able to work independently and as part of a team.

Preferred Skills

• Experience with automotive diagnostic tools.
• Knowledge of electrical and mechanical systems.
• Customer service orientation.
• Strong problem-solving skills.
• Time management and organisational skills.
• Proficiency in Microsoft Office.

Pay: RM2,800.00 - RM4,000.00 per month

Work Location: In person