- Kuala Lumpur Federal Territory Malaysia
Full Time Service Manager Jobs, salary up to MYR 14,000 in GLORY Kuala Lumpur - Ricebowl
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Job Description
Responsibilities
Description
ROLE PURPOSE
The Service Manager is accountable for the successful delivery of service to our customers and the profitability of that service, and for building and sustaining relationships with strategic partners, customers and internal stakeholders (local, regional and global) in addition to the day-to-day management of the Malaysia service teams including technical field services, product maintenance, customer training and support functions.
Key Responsibilities
RESPONSIBILITIES
Operations Leadership:
- Direct and coordinate day-to-day functions of the operation and field teams.
- Implement operational strategies and processes to enhance efficiency and effectiveness.
- Set and monitor KPIs across the operations team to ensure high-quality operations delivery
- Effective execution of projects
Team Management:
- Ability to organise and coordinate team members to execute tasks against a common goal
- Promote team development and ensure a high level of competence and motivation.
- Effectively support, motivate and engage team
Project Execution and Oversight:
- Manage the manufacturing, installation, commissioning, and maintenance of water treatment systems.
- Ensure projects adhere to timelines, budgets, and quality standards.
Supply Chain and Vendor Management:
- Oversee procurement, quality checks and logistics for parts and components from international vendors.
- Manage supply chain processes for seamless operations.
Maintenance and Quality Control:
- Implement maintenance schedules and protocols for ongoing projects.
- Enforce quality control measures and compliance with safety and environmental regulations.
Client and Stakeholder Engagement:
- Build and maintain relationships with clients and stakeholders.
- Ensure client satisfaction and address operational concerns.
Skills, Knowledge & Expertise
REQUIREMENTS
- Minimum 8 years’ experience and current relevant hands-on field service operation management across Peninsular Malaysia in a fast-paced technology environment is a must.
- Current role includes profit and loss responsibilities.
- Advance Excel skills / experience is a must while PowerBI is added advantage.
- Proven track record in leading, motivating and mobilizing teams.
- Strong analytical and problem-solving skills.
- Strong communication and interpersonal skills. Proven experience building strong internal and external relationships to resolve issues and coordinate projects.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Comfortable to multitask project management and case resolutions at the same time.
- Bachelor’s degree in Business, Engineering or Operation Management.
About GLORY
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.
Why Join Us
Why Join Us
Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
Glory Values
Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
- Customer Delight. We put our customers first.
- Integrity. We do the right thing, always.
- Innovation. We embrace new challenges and share the future.
- Speed. We move fast, that’s how we stay ahead.
- Diversity & Respect. We value the strength in our differences.
- Teamwork. We succeed together.
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