JEV Management & Trading Hiring! Full Time Customer Service Executive (Mandarin Speaking) in Selangor, Earn up to MYR 3,000 - Ricebowl

Our client, a leading multinational company in the business process outsourcing (BPO) industry, is looking for Customer Service Executives (Mandarin Speaking) to support an international consumer electronics project.

If you're passionate about helping customers, solving problems, and building a long-term customer service career, this is an excellent opportunity to join a stable organisation that offers structured training, career development, and exposure to a global brand.

Working Hours

• Monday – Friday: 8:30 AM – 7:00 PM
• Saturday: 9:30 AM – 12:30 PM (Half Day)
• 1-hour meal break
• Fixed working schedule (Non-Rotational)

Benefits

• Basic Salary: RM3,000
• Monthly KPI Incentive: Up to RM200
• 14 Days Paid Training
• EPF & SOCSO (Effective from Day One)
• 12 Days Annual Leave
• 14 Days Medical Leave
• Structured Training Programme
• Career Development Opportunities
• Company Shuttle Bus from Ara Damansara LRT Station
• Covered walkway from LRT station to the office

Requirements

• Minimum SPM qualification or higher.
• Candidates must have passed Bahasa Malaysia and Sejarah in SPM.
• Fresh graduates are encouraged to apply.
• Previous customer service, retail, hospitality, or call centre experience is an added advantage.
• Able to communicate in English and Mandarin.
• Strong communication and interpersonal skills.
• Good problem-solving abilities and customer-focused mindset.
• Positive attitude with willingness to learn.

ResponsibilitiesCustomer Support

• Handle customer enquiries through inbound calls, live chat, and email.
• Assist customers with product enquiries, warranty claims, technical troubleshooting, product complaints, and after-sales support.
• Deliver professional and efficient customer service while maintaining high customer satisfaction.

Issue Resolution

• Investigate customer concerns and provide appropriate solutions based on company procedures.
• Escalate complex cases to the relevant support teams when necessary.
• Ensure timely follow-up until cases are resolved.

Documentation & Quality

• Record customer interactions accurately in the internal system.
• Follow company SOPs and quality standards.
• Achieve individual productivity, quality, and KPI targets.

Pay: From RM3,000.00 per month

Work Location: In person